Patrick McMillan

Patrick McMillan is a seasoned Product Executive with over 15 years of experience in the healthcare technology industry, specializing in building high-performing product teams that drive tangible business outcomes.

Throughout his career, Patrick has spearheaded numerous successful projects, including implementing a Salesforce Service Cloud CRM system in Clinical Care Management that saw a user base growth from 0 to 3,000 in just 2 years, enabling clinicians to prioritize member health.

His leadership was instrumental in achieving an impressive 85% retention rate of developer resources over a 2-year period, spanning both vendors and full-time employees.

By mandating technical certifications for all product owners, Patrick ensured streamlined communication and efficiency within scaled agile scrum teams, leading to enhanced productivity.

Patrick also delivered exceptional results by securing over 250% ROI within the first 6 months through the implementation of a robotics (RPA) solution, which significantly reduced manual, repetitive tasks.

Passionate about collaborating with creative individuals, Patrick thrives in environments that foster innovation and technological advancement.

Educationally, Patrick McMillan pursued his academic journey at N.B. Forrest High School for his high school education, followed by a Bachelor's Degree in Business Administration and Management from Columbia College. He further enhanced his qualifications with a Master of Business Administration (MBA) in Management from Columbia College, as well as an Associate of Science (A.S.) in Business Administration and Management from Florida State College at Jacksonville.

Patrick has held key roles in prestigious organizations, currently serving as the Executive Director of Product Management at CVS Health. Previously, he held positions such as Senior Director of Technology Product Management at CVS Health and Aetna, as well as Director of Technology Product Management and Manager of Program Management at Aetna, a CVS Health Company. Additionally, Patrick has experience as a Co-Owner at Street Party Game Truck.

With a wealth of experience and a proven track record of driving successful product initiatives, Patrick McMillan continues to be a driving force in the field of healthcare technology and product management.