ISDI

IAE Business School

ESIC: Business & Marketing School

EADA Business School

The University of Edinburgh

Universidad del Salvador

Project manager Retail/omnichanel at SEPHORA

Madrid, Community of Madrid, Spain

- Define and manage the strategy for omnichanel  delivery services ( ex: click&collect and last mile delivery) and experience services in store.
- Responsible for retail operations.
- Set up and launch new project related to Retail experience and the landing of comercial actions in stores

SEPHORA

Retail Project Manager-Omnichanel strategies

- Leading project to improve user experience as internal consultant.
- Detection and analysis of touch points of the customer journey in the online and offline channel in order to define the operational strategy with a clear customer focus in the physical and digital store.
- Working with cross-departamental teams to define the comercial strategy and increase customer loyalty.
- Measurement, optimization and analysis of KPIS In order to create operational action plans according to the results.
- Constants communication with stakeholders to report and transmit important information regarding paint point in the customer journey.
- Solving operational issues at a store level and assuring the right execution of campaigns.

MediaMarkt Iberia

Omni-Customer Experience Manager Iberia

Manager for customer experience in Portugal

Motivating others. Share vision and purpose and drive for results in a fast pace enviroment. Focus on the customer experience and the employees satisfaction.
Embracing change and supporting the development of our people.

Apple

Manager

Graduate program to became a leader at Apple.

ASLP Graduate program

Giving Support to the trade marketing team of Out Of Home in the icecream category.

Unilever

Trade Marketing OOH Intership

Giving Support mainly to Recruitment and administration area.
Monitoring interns in different areas of the company

Nike

Trainee RRHH

Improving the business model Free Trade Zone Comodoro Rivadavia; PESTEL Argentina Analysis
SWOT  Free Trade Zone
The Free Trade Zone Barcelona: A successful business model
Apply to Problem area: Recommendations

Free Trade Zone CR

Project Manager

Control of audiovisual materials for Production area.
Receiving CV
Office material orders
Dealing with Clients

Posproduction agency

Receptionist

Internal Communication: Creation and Edition of internal magazine. General communication.
Involve in recruitment process. Individuals and Groups Interviews.
Delivery of the pay stub.
Participate on Corporate Social Responsibility Projects.
In charge of competences matrix. TPM philosophy.
In charge of organizing the technical trainings for operator and Knorr employees.

Intern

Control of Absenteeism.
Administrate employee's record handling.
Receiving CV.
Dealing with employees in any doubt they may have about the payroll Account.

Incro S.A., Energy Industry

Intern Human Resources

Banking Services.
Customer Attention.
In charge of maintain the order of employee's documents.

Paula Macharashvili