Paul Samuel Roa

Paul Samuel Roa is a dynamic and seasoned hotel professional with a solid track record in leading top performing teams, optimizing service quality and labor productivity, and managing social media reputation. With expertise in operational leadership, analysis, and redesign, he excels in productivity and staffing optimization, staff coaching, mentoring, and training. Additionally, Paul is skilled in business process improvement, utilizing methodologies like Six Sigma, LEAN, Kaizen, and TQM for cost reduction, revenue creation, and project management. His educational background includes studying BS Aeronautical Engineering and Aircraft Maintenance Engineering at PATTS College of Aeronautics and the Philippine Airforce College of Aerononautics. Paul has held key positions in reputable organizations such as Amazon, Marriott International, Hyatt Hotels Corporation, Shangri-La Hotels and Resorts, and The Ritz-Carlton Hotel Company, L.L.C., where he has contributed as an Area Manager, Performance Improvement Leader, Assistant General Manager, Global Director, and Director of Quality.