Patrick Chang

Patrick Chang is a Customer Success Management Professional with over 10 years of experience in managing large accounts for Fortune 500 organizations, focusing on customer success, satisfaction, and promoting product development initiatives.

He excels at overseeing customer engagement, upselling, cross-selling, and utilizing customer data to drive product development excellence.

Patrick is skilled in change management consulting, designing data analytics frameworks, introducing spreadsheet frameworks for customer journey mapping, and aligning departments with client requirements.

He has a proven track record in building valuable client relationships, implementing company-wide data approaches, and managing end-to-end project life cycles for Fortune 100 companies across various sectors.

Patrick is a strategic professional with expertise in customer success optimization, long-term relationship management, process building, analytical framework development, and program leadership.

His skills include Product Roadmap Development, Key Account Management, Research & Analysis, Client Relationship Development, and Program Leadership.

Patrick Chang holds a Bachelor of Arts (B.A.) in Financial Economics from Columbia University in the City of New York.

He has held positions such as Principal Customer Success Consultant at Qualtrics, Customer Success Manager at The Medici Group, and various roles at organizations like FUEL CYCLE, Hanover Research, and AIQ.

Throughout his career, Patrick has demonstrated a commitment to excellence, adaptability to changing environments, and a drive for exceeding expectations through continuous learning.