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Pari Parimal
Customer Expectations Management - ServiceNow
Pari Parimal is an accomplished and result-driven IT professional with 15 years of experience across various sectors including finance, mining and metals, and retail in complex enterprise environments. With expertise in IT architecture and design, IT organization architecture and process design, project management, Service Now support and implementation, documentation, incident, problem, and change management process, and vendor management, Pari has a proven track record of driving small to medium-size projects and enterprise IT disaster recovery drills. Pari also excels in creating powerful dashboards and presentations for asset presidents and has solid communication skills to effectively communicate with all levels of business.
Pari holds a Master of Business Administration (M.B.A.) with a focus on Entrepreneurial and Small Business Operations from the Curtin Graduate School of Business, a B.E. in Electronics and Communication from Visvesvaraya Technological University, and has attended Manav Bharti School. Pari has previously held positions such as Staff Technical Support Engineer - Federal at ServiceNow, Infrastructure Team Lead at Cognizant, Principal Configuration and Service Integration at South32, Standards & Change Lead at BHP, Technical Lead - ITIL SME, Infrastructure Transformation at UBS, ITIL Problem Manager at UBS, and Specialist - DBA - ITIL SME at HCL Technologies.