Pamela Janusz

Experienced Director in Operations and Service Management

Pamela Janusz is currently the Vice President of Operations for Lifestyle Properties at Springboard Hospitality. Based in San Francisco, California, she has an extensive background in hospitality management and operations.

Professional Background

Springboard Hospitality: As VP of Operations for Lifestyle Properties, she leads operational strategies and initiatives. Previously, she held the position of Senior Director at Pacaso, where she developed a service strategy that significantly scaled operations across multiple markets.
Airbnb: Janusz served as Head of Trust, Program Management & Planning, where she was instrumental in enhancing safety protocols and fostering cross-functional collaboration.
Joie de Vivre Hospitality (JdV by Hyatt): As Area Managing Director, she managed a team of over 230 professionals and was responsible for significant revenue generation, overseeing operations for boutique hotels.

Education

Pamela Janusz is an alumna of the University of California, Los Angeles (UCLA), which has contributed to her expertise in the hospitality sector.

Key Skills and Achievements

Janusz is recognized for her leadership in operational efficiency, strategic planning, and team development. She has successfully implemented scalable processes and has a track record of enhancing service delivery in high-growth environments.1 2

Experience

Senior Director at Pacaso (2021 - 2022)

Head of Trust at Airbnb (2019 - 2020), Vice President of Operations at UrbanSitter (2017 - 2019), Director of Digital Content and Revenue Management at Travana (2016), Area Managing Director at JdV by Hyatt (2010 - 2015), General Manager at JdV by Hyatt (2004 - 2009)

Education

MBA in Marketing, Customer Insight, Management, Business Administration and Management, General from The University of Texas at Austin - Red McCombs School of Business; BA in Communication Studies, Emphasis in Business from University of California Los Angeles, UCLA