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Otto Lyons
Digital Product - Journey Management
Otto Lyons is a problem solver specializing in digital experiences, constantly exploring the intricacies of human history, current behaviors, and future possibilities. With a background in Philosophy, Psychology, and the History of Science, Otto brings a unique perspective to his role as a Digital Journey Manager at NatWest Group. His approach involves defining a vision, analyzing data, gaining qualitative insights, and conducting tests to create seamless digital solutions for financial challenges. Otto's expertise extends to managing technical and organizational change projects, particularly in the realm of Open Banking and Scaled Agile, aimed at enhancing customer service. Outside of work, Otto delves into business, entrepreneurship, coding, and kitesurfing, epitomizing a diverse set of interests and skills. Otto's philosophy of 'paying it forward' shines through his willingness to guide aspiring digital banking professionals and entrepreneurs.
