Nivedha Venkatesh

Nivedha Venkatesh is an experienced professional in the SaaS (Software as a Service) industry, specializing in customer support and experience. Here are some key details about her:

Professional Experience

Nivedha currently works as the Product Support Manager for the APAC region at Postman, a popular developer tool company.1 She leads a highly technical support team, managing two regions (APAC & EMEA) for Product Support.1

Prior to joining Postman, Nivedha worked at Zapier for 5 years, where she helped scale the APAC Support team.1 This experience contributed to her expertise in remote work and asynchronous communication.

Skills and Expertise

• Customer Experience: With over 9 years of experience in SaaS customer-facing roles, Nivedha is well-versed in Support and Customer Experience.1
• Remote Work: She is a strong advocate for remote work and has shared strategies with various companies to help them adapt to asynchronous work environments.1
• Leadership: Nivedha focuses on effective leadership and building high-productivity teams, often writing about these topics on her LinkedIn posts.1

Background and Education

Interestingly, Nivedha describes herself as a "self-taught techie".1 She studied Commerce but has successfully transitioned into leading technical support teams in the software industry.12

Interests and Contributions

Nivedha is passionate about:

• Promoting women in tech
• Sharing insights on cross-functional collaboration, documentation, and remote leadership
• Helping early-stage founders build customer-obsessed, diverse teams1

She has also been involved with SaaSBOOMi, an organization focused on the SaaS industry, where she has contributed her expertise in customer experience and team building.5

Nivedha Venkatesh is active on social media platforms like LinkedIn and Twitter, where she shares her thoughts on customer experience, documentation, and building successful SaaS products.34