Nikki Chan

Nikki Chan is the Vice President of Customer Experience at Looking Glass Factory, a company specializing in holographic display technology.12 In her role, she oversees several key areas of the company's operations:

Responsibilities

• Customer support and success
• User onboarding
• User education
• Technical writing
• Community management3

Nikki has been with Looking Glass Factory for over 8 years, joining the company in its early stages when they were working on the L3D Cube project.1 Her long tenure with the company has allowed her to witness and contribute to its growth from developing simple light-based products to creating advanced holographic displays.

Background and Education

• Education: Nikki holds a Bachelor's Degree from Tufts University2
• Previous Education: She attended the Chinese International School, where she obtained an International Baccalaureate Diploma2

Additional Roles and Interests

• Notion Ambassador: Nikki has been serving as a Notion Ambassador since November 20212
• Writing: She has a interest in tools for creativity and has written on this topic, though her substack is currently on hiatus4

Location

While Nikki's primary work location is listed as Brooklyn, New York2, she has connections to both New York and Hong Kong, reflecting Looking Glass Factory's operations in both locations.1

Nikki Chan's expertise in customer relations, technical communication, and her long-standing involvement with Looking Glass Factory position her as a key figure in the company's mission to bring holographic technology to a wider audience.