Joseph Arena

Customer Service and Call Center Management

Summary

Joseph Arena is a seasoned leader with a proven track record in building and enhancing contact centers. With a strong foundation in recruitment, training, and quality improvement, Joseph excels in Sales Management, Offshore Center Management, and Corporate Regulatory Expertise. His expertise also extends to Consultative Selling, Customer Service Management, Team Building, and Performance Management. Equipped with hands-on experience, Joseph is a results-driven professional dedicated to motivating teams for excellence. His industry experience spans across Pharmaceutical, Internet, e-Commerce, Cable & Communications, Individual Marketing, Non-Profit Membership, and Telecommunications sectors. Joseph has held key leadership roles in renowned organizations like Stafford Communications, Flower Tech, Asme.Org, Interface Holdings Group, and Cablevision.

Tags

leadership e-commerce team building customer service telecommunications sales management performance management training & development retention pharmaceutical industry consultative selling internet corporate contact center management compensation planning regulatory expertise

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This public profile is provided courtesy of Clay. All information found here is in the public domain.

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