Niels Stroeve

Customer Journey Expert - Digital - Innovation - Customer Experience

Niels Stroeve is a highly motivated individual who thrives on driving changes and challenges. With a strong passion and energy for transformations, he excels in being result-oriented, analytical, and resilient in the face of stress. Niels is known for tackling complex issues head-on and not shying away from difficulties. His perseverance, forward-thinking mindset, and ability to see the bigger picture enable him to effectively address and resolve process and IT challenges that are often overlooked by others due to their actions or lack of vision.

His expertise lies in data analysis, business, IT, Agile methodologies, startups, innovation, and experimentation. Niels is adept at managing and solving process and IT-related challenges, demonstrating a keen eye for detail and a holistic approach towards problem-solving.

Niels Stroeve has a diverse educational background, having studied at various prestigious institutions including Amsterdamse Academie, ROC Nijmegen, Moves the needle, Service Design Academy, and Hogeschool Leiden.

In terms of professional experience, Niels has held key positions at ING, where he served as a Customer Journey Expert in Digital & Customer Experience, a Customer Lead in the ING Innovation Studio, a Customer Journey Expert/Product Owner in Customer Experience & Digital, and a Senior Consultant in Solution Management. His roles have encompassed IT business management, implementation management, senior functional administration, and customer account management within the mortgage and insurance sectors.

Niels Stroeve's career journey also includes prior roles at Postbank and Rabobank Rijk van Nijmegen, where he leveraged his skills and expertise in customer service, product ownership, IT solutions, and process improvements.

Overall, Niels Stroeve's professional profile is characterized by his dedication to driving results, collaborating effectively within teams, navigating challenges with resilience, and demonstrating a strong aptitude for data analysis, business acumen, and innovation.