Dikshika Kapoor

Dikshika Kapoor is a seasoned Customer Experience professional with a diverse global background in Business Expansion, Data Analysis, Marketing Strategies, and Finance.

She has a strong track record of leading cross-country teams, acting as a product owner, and collaborating within agile teams to tackle challenges.

Dikshika holds Dual Masters degrees in International MBA and Customer Experience & Innovation, reflecting her commitment to furthering her knowledge and expertise.

Throughout her career, she has held various roles at reputable organizations such as Product Madness, IBM iX, ING, Zomato, and Deloitte India, where she honed her skills in strategy, customer experience, marketing, and consulting.

With a focus on diversity and the power of inclusion, Dikshika aspires to advance into a strategic decision-making role within an insight-driven organization.

Her educational background includes a Bachelor's degree in B.Com (Hons) with a specialization in marketing and advertising from SYMBIOSIS INTERNATIONAL UNIVERSITY, and a higher education from IE Business School in International MBA and Masters in Customer Experience & Innovation.

Dikshika has also shared her knowledge and expertise as an Adjunct Professor at IE Business School, showcasing her passion for educating and mentoring future professionals.

Her profile demonstrates a unique blend of skills in analytics, innovation, problem-solving, and team leadership, making her a valuable asset in driving growth and success in complex business environments.