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Nicole Theohary
Manager, Customer Success at Drift
Nicole Theohary is an accomplished Customer Operations Professional with a successful track record in the hospitality industry, excelling in Revenue, Retention, Customer Success, Account Management Sales, and Relationship Management.
She is a highly skilled professional with a proven ability to enhance company wallet share through referral programs, expansion initiatives, cross-selling strategies, upselling techniques, and renewal campaigns.
Nicole possesses top strengths in Achiever, Communication, Significance, Ideation, and Command, as identified in the Gallups Strengthsfinder of 2018.
She holds a Bachelor of Science degree in Restaurant Food and Beverage Management with a concentration in Sales and Marketing from Johnson and Wales University.
Nicole has held various roles in reputable organizations, including Manager and Former Senior Customer Success Manager at Drift, Former Manager of Customer Success Team at Upserve, Former Manager of Account Management, and Former Senior Account Manager, Team Lead at Upserve, among others.
Her professional journey includes experience as a Former Key Accounts Onboarder/Account Manager at Upserve, Former Junior Onboarding Specialist at Upserve, Former Assistant Manager, and Former Server/Bartender at First and South, Former Food And Beverage Intern at Marriott Hotels, Former Office Assistant at Culinary Administration at Johnson & Wales University, and Former Server/Team Captain at Pridwin Hotel and Restaurant.