Bedale High School

Volunteer Keeper at Wetheriggs Animal Rescue

PRIORY HEALTHCARE LIMITED

Referral Coordinator

Skills: Microsoft Word · Data Analysis · Microsoft Office · Office Administration · Communication · Microsoft Outlook · Problem Solving · Food & Beverage · Sales · Data Entry · Direct Sales · Organization Skills · Microsoft Excel · Databases

Holmesterne Foods

Sales Administrator

Hays

Office Administrator

Wetheriggs Animal Rescue

Volunteer Keeper

Details of duties undertaken as per the previous two job roles Northallerton Admin Support Team Leader and Administrative Assistant Scale 3.

Knowledge and keeping up to date with policies and procedures including those relating to safeguarding, data protection and confidentiality.

Good working knowledge of the principles and practice of people, performance, risk and service management.

Knowledge of working to statutory and legislative standards relevant to the position.

Knowledge of business processes and operational issues relevant to the position.

Experience of providing high level business support in an extremely busy environment.

Experience of developing business support systems to meet operational needs.

Experience of planning and delivery services, managing staff, resources and performance.

Experience of monitoring budgets and providing financial data and reports.

Experience of customer focussed service delivery.

Experience of using defined business processes and giving guidance on them to colleagues.

Experience of working to statutory and legislative standards where appropriate.

Ability to make decisions within own area of responsibility.

Ability to co-ordinate, monitor and review the use of financial information.

Ability to effectively identify workable solutions

Ability to work productively in a pressured environment and to support others to do so

Ability to prioritise workload

Ability to communicate effectively in writing to produce documents in a range of formats to suit a range of audiences.

North Yorkshire County Council

Central Area Finance Administration Team Leader

Authority Admin Restructure in 2013 -  support to Hambleton Adult Social Care, Countywide Direct Payment, Northallerton Learning Disability Respite Unit, Support and Information and Employment Support Teams - Job role duties same as previous Scale 3 job role, processing Direct Payment legal documentation,  send out reminder correspondence for Direct Payment bank statements and monitoring forms, maintaining HR Resourcelink database with new starter employee personal information, post number, job role, pay band, and start date, amending records when increasing or decreasing contract hours, recording sickness, checking and processing sick pay, updating qualifications, name or address change, additional posts, weekend and night pay enhancements, and maternity updates. Managerial duties: checking, monitoring, and maintaining systems with personal information, timesheets, mileage, training, sickness, phased return to work, compassionate leave, maternity leave, additional leave, parental leave, annual leave, compulsory unpaid leave, flexi time requests, bank holiday entitlement, supervisions, appraisals, performance, capability, disciplinary, business restructures, merging various admin support teams into the Area Team, resignations, and references regarding employees within the team. Advertising, shortlisting, inviting candidates to interview, preparing interview tests and questions, interviewing, feedback to unsuccessful candidates, obtaining verbal references and written email confirmation for successful candidate, appointing successful candidate and arranging start date, undertaking induction, scheduling an individual training programme to ensure probation is successful, devising in house refresher team training programme and presenting, providing individual in house training, developing process and training guides for teams or as part of a wider structure, developing and distributing high level business plan working closely with Team Leaders in other Areas.

Northallerton Admin Support Team Leader

Community Learning Disability Team Administration Lead - Answering and making telephone calls, transferring or signposting telephone calls, face to face customer service, resolving queries, dealing with complaints/ comments/ commendations, collating and responding to Freedom of Information requests, collating and distributing important information, organising events, coordinating team diaries, arranging team/ high level meetings, booking meeting rooms using electronic calendars, preparing agendas, minute taking, distributing agendas and minutes of meetings, liaising and working with other agencies, multi-disciplinary teams, health professionals, providers and customers, working with NHS as a multi-disciplinary team, ordering and managing stationery, audio typing, typing letters, forms, and emails, scanning, faxing, photocopying, saving, filing, archiving paper and electronic documentation, retention and destruction of paper and electronic records in line with Data Protection, updating and maintaining customer database accurately with personal information, case notes, electronic actions/ tasks to other teams, maintaining and monitoring budget management, maintaining customer database with personal information, referral, assessment, care plan, and review information, processing paper and electronic invoices and credit notes against the agreed individual service contract rates and hours, completing forms for service users invoices to be raised for their financially assessed contribution, chase up outstanding invoices and credit notes, collating and preparing for financial year end working to tight deadlines, undertake financial year end closedown, set up new financial spreadsheets, providing accurate creditors and debtors returns, undertaking specific quality assurance checks, collating information and producing monthly financial budget reports, monitoring various financial reports produced monthly and quarterly, and rectifying any system errors identified.

Administrative Assistant Scale 3

Answering and making telephone calls, transferring or signposting telephone calls to appropriate person/ team/ department, face to face customer service, resolving queries, dealing with complaints/ comments/ commendations, collating and distributing important information between teams and departments, preparing agendas, minute taking, distributing agendas and minutes of meetings, liaising with other agencies, providers and customers, ordering and managing stationery and domestic products, audio typing, typing letters, forms, and emails, scanning, faxing, photocopying, saving, filing, archiving paper documentation, retention and destruction of paper and electronic records in line with Data Protection, updating and maintaining customer database accurately with personal information, referral, assessment, care plan, and review information, processing paper invoices and credit notes against the agreed individual service contract rates and hours, completing forms with care package information for service users invoices to be raised for their financially assessed contribution, chase up outstanding invoices and credit notes, collating and preparing information for financial year end, undertaking specific quality assurance checks, and rectifying any system errors identified.

Administrative Assistant Scale 2

Answering and making telephone calls, transferring or signposting telephone calls to appropriate person/ team/ department, face to face customer service, resolving queries, dealing with complaints/ comments/commendations/ application form requests, collating and recording number of application form requests, collating and distributing important information between teams and departments, typing letters, forms, and emails, faxing, photocopying, saving, completed application forms, preparing and posting invite to interview letters with supporting information, sending interview pack with questions to post manager, confirming applicants attending or withdrawn from interview, completing and printing legal documentation, undertaking criminal record checks as a countersignatory for the Authority, preparing and requesting recruitment information between departments, assisting other team members to undertake their tasks, updating and maintaining recruitment spreadsheets accurately.

Recruitment Administrator

Answering and making telephone calls, transferring or signposting telephone calls to appropriate person/ team/ department, face to face customer service, resolving queries, dealing with complaints/ comments/commendations, completing and printing legal documentation, typing emails, faxing, photocopying, saving, filing, preparing, requesting and collating information for court cases, collating and distributing important information between departments, updating and maintaining database, driving company vehicles, audio typing, verbatum minute taking, recording interviews and producing police statements for court cases, weigh bridge calibration checks, petrol station fuel pump calibration checks, weights and measure investigations at public houses and coal deliveries, updating and accurately maintaining computer database of investigations and results.

Operational Support Assistant

Temporary Post - Answering and making telephone calls, transferring or signposting telephone calls to appropriate person/ team/ department, completing and printing legal documentation, typing emails, faxing, photocopying, saving, filing, preparing, requesting and collating information for inquests, collating and distributing important information between the Coroner and families or other agencies, inputting 1 year of information onto Coroners database achieved with 2 months, updating and accurately maintaining computer database.

Coroners Assistant

Temporary Post - Answering and making telephone calls, transferring telephone calls to appropriate person, resolving queries, dealing with complaints, collating and distributing important information, working with other agencies and customers, faxing, photocopying, filing, completing forms and providing animal movement licences, setting up meeting rooms, collecting and distributing sterile equipment between Scarborough and York, driving company vehicles, collating and distributing important information between Trading Standards Officers.

Animal Health & Welfare Officer

Answering telephone calls, face to face customer service, dealing with complaints/ comments/commendations, meeting and greeting customers, processing card and cash payments, managing public bar, restocking bar fridges, changing barrels, preparing meals and drinks, serving meals and drinks, clearing tables, cleaning drip trays, glasses, tables and bar.

Dragon Hotel

Bar Staff/ Waitress

Answering and making telephone calls, transferring telephone calls to appropriate person/ team/ department, resolving queries, dealing with complaint, distributing important information between teams and departments, typing letters, photocopying, filing, contact existing customers to take meat orders and inform them of new products and special offers, answer questions about products, direct new customers to the field sales team, enter and update customer information in the database, accurately input orders onto the database, raising invoices, credit notes, and delivery notes, deal with customer complaints, keep records of calls and sales and note useful information, building customer relationships, prepare and produce payslips, calculate tax and national insurance deductions, process and pay supplier invoices, record purchases and sales, and maintaining recording systems.

RUSSELL HUME LIMITED

Receptionist/ Telesales/ Accounts Administrator

Answering telephone calls, face to face customer service, dealing with complaints/ comments/ commendations, meeting and greeting customers, processing card and cash payments, managing public bar, restocking bar fridges, changing barrels, preparing drinks, serving food and drinks, clearing tables, cleaning drip trays, glasses, tables and bar.

The Station Hotel

Answering telephone calls, face to face customer service, dealing with complaints/ comments/ commendations, meeting and greeting customers, processing card and cash payments, managingpublic bar, restocking bar fridges, changing barrels, preparing drinks, serving snacks and drinks,cleaning drip trays, glasses, tables and bar.

Riverside Meadows

Bar Staff

Processing orders and returns, resolving queries, dealing with complaints, sorting deliveries, packing products, stacking delivery truck, quality control checks, label tagging soft toys, dressing and sewingclothes or items to soft toys, picking orders from the warehouse, updating and maintaining computersystems accurately, working to tight deadlines especially at seasonal times of the year.

Metro UK

Manufacturing Operative

The Green Dragon

Temporary post as business was being sold - Answering and making telephone calls, face to face customer service, resolving queries, dealing with complaints/ comments/ commendations, reception duties, coordinating and maintaining records andbookings, typing letters and emails, faxing, photocopying, saving, filing, updating and maintaining computer systems accurately preparing invoices and receipts, meeting and greeting customers, handling weekly schedules of staff, on call 24 hours, room service, card and cash payments, managingpublic bar, restocking bar fridges, changing barrels, preparing drinks, serving meals and drinks,preparing desserts, setting up bar and main restaurant for breakfast, lunch, and evening meals, preparing and serving breakfast food options, clearing tables, cleaning drip trays, glasses, tables andbar.

The Rose and Crown Hotel

Hotel General Assistant

Greeting patients, answering phones, typing letters, faxing, handling and responding tocorrespondence, maintaining patient records, scheduling appointments, assisting with vision tests,handling payments, teaching patients how to use and care for contact lenses, adjusting and fittingspectacles on patients, clean and set up window displays.

Martin Ruddy Opticians

Receptionist/ Optician Assistant/ Administrator

Stock control management and ordering, being smart, helpful and polite assisting shoppers, processing cash and card payments, shelf stacking and rotation of products, balancing cash registers, dealing with customer refunds, keeping the store tidy and clean including sweeping and mopping, dealing with customer complaints, attaching price tags to shelves and products, responsible for security within the store regarding shoplifters and fraudulent credit cards, receiving and checking deliveries, setting upand cleaning equipment on deli and bakery counter, slicing, weighing, leveling and packaging productson deli and bakery counter.

LEATHLEYS QUALITY FARE LIMITED

Cashier/ Shop Assistant

Distribution of newspapers and leaflets to residential properties, face to face customer service.

Nicola Lumley