University of Westminster

Indira Gandhi National Open University

The Indian High School, Dubai

Relationship Manager at First Abu Dhabi Bank (FAB)

HSBC

Universal Banker

Student Consultant

1) Strived to meet annual targets to increase the Net Interest Income of the bank year after year.
2) Managed a portfolio of approximately 310 corporate customers and booked 8-10 new customers to the bank each year.
3) Conducted timely portfolio reviews and recommended appropriate credit facilities to customers following bank policy to maximise earnings while taking risk into account.
4) Delivered customised banking solutions to customers by coordinating with regional product partners (Cash, Credit, Trade, Global Market, Liquidity) and other local support functions (Legal, Operations and Compliance).
5) Identified prospective clients, nurtured relationships with key influencers, and developed profitable relationships to meet business objectives.
6) Identified prospective clients, nurtured relationships with key influencers, and developed profitable relationships to meet business objectives.

First Abu Dhabi Bank (FAB)

Relationship Manager

1) Controlled a bank's portfolio of 1200 clients by regularly monitoring their transactional activity, addressing their inquiries and finding solutions to lessen their concerns.
2) Performed regular health checks with clients via phone and offer products that suit their requirements.
3) Hand-held customers by giving training on electronic banking solutions.
4) Implemented maintenance requests such as adding/deleting signatory in the bank mandate, changing of company's ownership/legal structure or updating the company's name.

National Bank of Abu Dhabi

Assistant Relationship Manager

1) Set up large corporate accounts by collating relevant documents required for opening accounts.
2) Serviced prospective clients in arranging necessary documents to establish relationships with the bank either in person or over the phone.
3) Reviewed clientele mandates and coordinated with relevant stakeholders to update the system appropriately.
4) Sold electronic banking products in accordance with the needs of the client and prepared documents to onboard them onto the Online platform.
5) Supported business by preparing quarterly reports of corporate accounts that are activated, in progress or declined.

THE ROYAL BANK OF SCOTLAND PLC, UAE BRANCH

Account Documentation

1) Managed Regional Service Desk for six countries in the Middle East (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia & UAE).
2) Assisted & serviced RBS branches, affiliates, orphan clients (covered by other regions), RBSG (NatWest, Citizens, Ulster, RBS Plc) and 55 external clients in the above countries.
3) Resolved enquiries on Trade Finance transactions (local, inbound and outbound queries from FI clients).
4) Assisted to arrange for RMA exchanges and set-ups

Financial Institution

1) Managed and developed a client portfolio spread across the bank’s domestic and network relationships.
2) Actively engaged in providing a full range of banking products and solutions.
3) Regularly obtained client’s feedback and put forward to Business for product improvements.
4) Ensured end-to-end resolution to client’s escalation and accounted for taking an appropriate step to avoid recurrence.
5) Collaborated and worked closely with other departments within the Bank to increase the cross-sell opportunities, such as meeting clients with the Cash Management team.
6) Proactively identified problems and recommended appropriate corrective actions.
7) Managed operational risk during fast-growing business to comply with internal and regulatory requirements and managed the portfolio to avoid any threat to the bank.

THE ROYAL BANK OF SCOTLAND PLC, DUBAI BRANCH

Client Service Account Manager

1) Maintained the highest standard of excellence in Trade Client Service by attending to client enquiries and requests from more than 70 trade clients.
2) Monitored end-to-end processing of client’s transactions.
3) Promptly updated customers with their transactional.

Trade Finance Officer

Handled the enquiries of customers in coordination with different stakeholders for all operational matters related to corporate banking including:
1. Reported and escalated client concerns to relevant Sales, Relationship Banker and Implementation team thereby strengthening the relationship.
2. Educated customers on the methodology of Swift message types. 3. Reviewed process notes for the team and regularly updated them.
4. Performed call verification of the team members to control bank risk and ensured proper verification and procedures are followed by the team.

Navpreet Kaur