Nicola Downes-Hogg

Nicola Downes-Hogg is an accomplished executive with over 20 years of diverse experience in account management, customer engagement, stakeholder management, and customer service in industries like Electricity, IT, Telecommunications, and Advertising.

She is highly skilled in building and managing relationships, with a track record of fostering trust, integrity, and responsiveness in her professional interactions.

Nicola excels in written and verbal communication, having developed communication strategies and customer-facing documents during her tenure at Transpower.

As a solutions-focused problem solver, she demonstrates the ability to identify and implement appropriate solutions across service line portfolios, taking ownership and responsibility for resolving issues.

With a background in successful project management spanning multiple industries, Nicola showcases strong leadership and management skills, driving change and innovation to meet business objectives.

She is known for her innovative thinking, quick decision-making abilities, and a deep understanding of business drivers and processes.

Additionally, Nicola possesses strong negotiation skills, facilitating coordination and negotiation among stakeholder groups to enhance operational efficiency and minimize risks for all parties involved.

Nicola Downes-Hogg pursued her education at Victoria University of Wellington, where she studied BCA, and also attended Wellington Girls College.

In her professional journey, she held prominent positions such as Customer Solutions Manager - South Island, Customer Relationship Manager - Generation, and IST - Category Manager at Transpower.

She also served as an Account Manager at Red Rock Consulting, Energy Market Services, and Haines NZ Ltd.