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Jennifer Bones
SENIOR MANAGER: PRODUCT - PROJECT - CUSTOMER SUCCESS
Jennifer Bones is a Senior Professional with over 20 years of experience managing projects and products in customer-facing roles with global brands. She is known for her meticulous customer engagement and passion for web3 technology. Jennifer possesses exceptional interpersonal skills, critical thinking abilities, and expertise in consultative collaboration and account management.
Her areas of expertise include consultative collaboration, active listening, customer-facing communication, account management, problem-solving, and exceptional attention to detail. Jennifer is a Certified Scrum Master with proficiency in project management, Microsoft Cloud Marketing, UX/Visual Design, and Search Engine Optimization. She has a strong background in client engagement and customer service delivery, with a focus on strategic planning and product knowledge.
Jennifer has notable accomplishments in various organizations, including implementing the scrum framework for increased efficiency, doubling client blog portfolios, and achieving high project retention rates. She has a track record of successful client conversion rates and patent awards for innovative developments in assay technology.
Education-wise, Jennifer holds a BA in Biology/Chemistry with a minor in Written Communications from Immaculata University and an Associate's Degree in Fine Arts/Painting from Moore College of Art and Design.
Formerly holding positions such as Senior Project Manager at Microsoft at 10up, Project Manager at IvyCat, Inc., Owner/Copywriter at Up Your Impact Factor, and Project Manager at AppTec LS, Inc., Jennifer has a rich background in project and client management across different industries.