Nicki Gadd

Nicki Gadd is a seasoned Head of Corporate Operations with over 20 years of experience in the UK market, specializing in building renowned brands and delivering operational excellence.

Her expertise includes Operational Management, Customer Experience, Franchising, Account Management, and Field Sales Management within the B2B and Franchise sectors of branded Retail & Hospitality.

Nicki is recognized for her strategic leadership, driving growth in revenue and profitability, and ensuring exceptional customer experiences across multiple trading platforms and Franchise partnerships.

As an inspirational leader, she excels in cross-functional strategic leadership and people development, fostering inclusive and encouraging workplace cultures.

With a 'can do' approach and high standards, Nicki has a consistent track record of leading high-performance teams to success.

Her key areas of expertise encompass Operational Management, Strategic Planning, Project Management, Franchising, Team Management, Business Development, and Supply Chain Management, among others.

Nicki Gadd holds a BA Honours degree in Business Studies from The University of Wolverhampton.

Her professional journey includes roles such as Head of UK Corporate Partnership Operations and Head of Costa UK Wholesale at Costa Coffee, National Account Manager at Whitbread, and various managerial positions at Camelot and Pacific Retail Limited.

Currently, Nicki serves as an Operational Specialist on a freelance basis, leveraging her wealth of experience to drive operational effectiveness and business growth.

She is a dedicated professional with a passion for cultivating strong teams, fostering strategic partnerships, and achieving operational excellence in the competitive Retail & Hospitality industry.