Neal Pomroy

Neal Pomroy is the CEO of Diversified Maintenance, a leading facilities maintenance company in the United States.1 3 He joined the company in late 2019, bringing over 20 years of business management experience in driving profitable growth and building outstanding businesses.1 6

Background and Experience

Prior to joining Diversified Maintenance, Pomroy held several leadership positions:

Executive Chairman of The Service Companies, a leader in hospitality cleaning and facilities management
Managing Partner at DLJ Merchant Banking, in charge of its Portfolio Operations group
Senior Managing Partner at Oliver Wyman Consulting1

Pomroy holds an MBA from Harvard University and is a graduate of the University of Virginia.1 2

Leadership at Diversified Maintenance

Since joining Diversified Maintenance, Pomroy has focused on three core areas:

Unwavering commitment to customer satisfaction and retention
Expanding the company's reputation for quality service to a broader range of services
Capitalizing on capabilities to expand customer reach and brand awareness1

Under his leadership, the company has achieved significant improvement in profitability, with an increase of more than 1,000 percent over the past couple of years.7

COVID-19 Response

Pomroy led the company through the challenges of the COVID-19 pandemic, seeing it as an opportunity to showcase the company's capabilities in facilities maintenance and safety.2 He implemented new services to ensure personal safety and improve customer satisfaction during this critical time.5

Leadership Style

Pomroy is known for his focus on building a strong team culture and customer-centric approach. He emphasizes the importance of promoting from within, providing opportunities for employees to stretch their abilities, and fostering a positive work environment.2

In 2024, Pomroy announced a significant restructuring of the company's leadership, introducing four Chief Operating Officers to enhance customer experience and align operations for improved service delivery.3 4