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Mukesh Kumar
Global Support Lead at Conversocial
Mukesh Kumar has accumulated 5 years of extensive experience in B2B SaaS product support, implementations, and customer success, holding key roles as a team lead.
His passion lies in problem-solving, training, mentoring, and contributing to the overall success of the business.
Mukesh's expertise includes product training, product support, customer service, customer success, account management, and advocating for product, customer, and team needs.
He has pursued education in PRINCE2 Foundation & Practitioner, ITIL Foundation, a Master's degree in Business Administration from Liverpool Hope University, and a Postgraduate Diploma in Information Technology from the University of Liverpool.
Throughout his career, Mukesh has held significant positions such as Global Support Lead at Conversocial, Support Analyst at Conversocial, Product Support Manager at SeatGeek, Senior Helpdesk & Implementations Analyst at SeatGeek, IT Specialist at John Lewis Partnership, and various other IT and supply chain roles at John Lewis.
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