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Monique Forbes
Customer, Brand & Marketing Strategy - Customer Loyalty - Digital CX Strategy - Building & Empowering Dream Teams
Monique Forbes is a highly skilled Senior Manager with expertise in leading teams to implement customer-centric go-to market strategies.
She has a successful track record in digital product and platform development, data-driven marketing communications, and enhancing customer loyalty to drive commercial growth.
Monique Forbes holds a Master of Commerce (Hons) in Marketing and a Bachelor of Commerce in Marketing & Management from The University of Auckland.
Her professional journey includes key roles such as Head of Brand Experience at Heartland Bank LTD, Customer Strategy at Mercury NZ, and various managerial positions at Air New Zealand in loyalty programs and marketing.
Monique has also worked in customer experience, product development, and marketing roles at companies like SMA Solar Technology AG, The Marc Edward Agency Pty Ltd, and Qantas.
With a strong educational background and extensive experience in the industry, Monique Forbes excels in creating exceptional customer experiences and driving strategic marketing initiatives.