Nina Wilkinson

VP of Customer Experience

Nina Wilkinson is a seasoned professional in customer success, currently serving as the Director of Customer Success at Apollo.io, a position she transitioned to in May 2023 after her tenure at Canary Technologies. At Canary, she held the role of VP of Customer Success & Support from October 2021 to April 2023, where she was instrumental in enhancing customer experience and support systems.1 3

Background and Experience

Education: Nina holds degrees from prestigious institutions including Harvard University, Smith College, and Claremont McKenna College.
Previous Roles:
- Head of Customer Success & Support at Lob (July 2019 - September 2021): Here, she significantly scaled the customer success team and reduced churn rates while managing high-value accounts.1
- Director of Customer Success at AspireIQ (November 2016 - June 2019): She built the customer success team from the ground up and achieved substantial revenue growth.1
- Customer Success Director at Mobilize (July 2014 - November 2016): As a founding team member, she developed comprehensive customer success processes and managed key client relationships.1

Mentorship Philosophy

Nina is also recognized for her mentoring approach, emphasizing the importance of engaging mentees in problem-solving rather than merely providing solutions. She believes that encouraging independent thinking fosters growth and confidence among junior engineers.2

Location

Nina is based in the San Francisco Bay Area, where she has built her career in various customer success roles within tech companies.1

Highlights

Jul 27 · shakebugs.com

9 lessons on mentoring software developers from experts | Shake

Mar 8 · canarytechnologies.com

Celebrating the Women of Canary on International Women's Day

Experience

Director of Customer Success at Apollo.io

VP of Customer Success & Support at Canary Technologies (October 2021 - April 2023)

Education

Master of Liberal Arts, Museum Management from Harvard University (2009 - 2012), Bachelor of Arts, Art History and African Studies from Smith College (2003 - 2007) and Bachelor of Arts, Art History, Criticism and Conservation from Claremont McKenna College (2005)