Miji Hendrix

Miji Hendrix is the Director of Customer Success at UpKeep, a company that provides maintenance management software solutions.12 In this role, Hendrix is responsible for leading the customer success team and ensuring that UpKeep's clients achieve their maintenance management goals.

Professional Background

Hendrix has been with UpKeep for several years, having been recently promoted to the position of Director of Customer Success.3 Throughout their career at UpKeep, they have demonstrated strong leadership skills and expertise in coaching and customer success strategies.

Contributions to UpKeep

As a key member of the UpKeep team, Hendrix has played a significant role in shaping the company's customer-centric approach. They have noted that UpKeep excels at soliciting, listening to, and acting on feedback from both employees and customers.1 This approach has helped the company remain agile and make strategic pivots to drive the best outcomes for its stakeholders.

Industry Expertise

Hendrix holds the CMRP (Certified Maintenance & Reliability Professional) certification, indicating a high level of expertise in the maintenance and reliability field.2 This knowledge is particularly relevant to their role at UpKeep, which provides software solutions for maintenance management.

Location and Network

Based in Los Angeles, California, Hendrix has built a substantial professional network, with over 500 connections on LinkedIn.2 Their LinkedIn username is mijizhou, as mentioned in the query.

Recruitment Involvement

In addition to their customer success responsibilities, Hendrix has been involved in UpKeep's recruitment efforts. In September 2020, they shared a post on LinkedIn indicating that the company was hiring, demonstrating their active role in growing the UpKeep team.4