Miguel Serpas

Miguel Serpas is a certified IT asset manager with over 15+ years of experience in managing hardware and software lifecycle from acquisition to disposition at Farmers Insurance.

He has expertise in evaluating business needs, implementing solutions, software asset management procedures best practices, and preparing reports using various CMDB and systems tools like Flexera, Symantec, Service Now, and Epicor.

Miguel has a strong track record in software compliance and risk mitigation, significantly increasing the number of managed applications and maintaining a high 88% rate of software compliance.

His experience includes participation in external and internal audits, process improvements, and special projects using lean methodology and problem-solving techniques.

He is passionate about delivering quality service, optimizing resources, and enhancing customer satisfaction.

Miguel Serpas has a background in business/project management, computer software and media applications, lean methodology, and advanced Excel.