Michelle Winters

Michelle Winters is a versatile and highly accomplished Customer Success Manager with a wealth of technology experience

With a background in leading cross-functional teams, Michelle has excelled at coordinating multiple projects for Fortune 500 companies

She is solutions-oriented, with notable success in directing product adoption and Saas implementations, providing customer solutions for complex technology issues, and coordinating system/data migration efforts

Her expertise includes identifying and deploying process improvements, establishing internal policies to streamline IT service operations, and managing global teams

Michelle's key strengths lie in IT Project Management, Process Improvement, Strategic Relationship Building, Client Account Management, and Strategic & Tactical Planning

She is a trusted advisor with experience in Budget & Resource Planning, Issue Resolution Escalation, Project Lifecycle Management, and Product Training & Education

Michelle is skilled in Team Building & Leadership, Enterprise Implementations, and possesses certifications in Certified Scrum Master, Gainsight Admin, Salesforce, Project+, ITIL Foundations V3, Security+, and Linux+

She studied for her Bachelors at The University of Texas at San Antonio and has held various roles such as Manager, Customer Success at Cybereason, Team Lead of Customer Success at Cybereason, and Enterprise Customer Success Manager West Regional Lead at Cybereason

Her previous experience includes roles at Mindflash Technologies, Inc., AppDynamics, Verizon Terramark, Rackspace Hosting, and as a Cloud Account Manager II at Rackspace Hosting