Michelle Spaul

Michelle Spaul is a seasoned Customer Experience Consultant at Delta Swan with a diverse background in customer-centric strategies and business growth.

With a strong educational foundation including a BEng in Manufacturing Systems Engineering, an MSc in Manufactured and Designed Quality, and various professional certifications, Michelle brings a wealth of expertise to her consulting services.

Michelle's career history includes roles at reputable organizations like Rolls-Royce, where she held key positions in business development, project management, and quality improvement.

Her experience spans across industries, from engineering to IT modernization, showcasing her ability to adapt and drive positive change in various environments.

Michelle's consultancy services focus on helping businesses understand their customers, design products and services that meet customer needs, and continuously improve the customer experience.

She offers a range of tools and skills such as customer listening, journey mapping, project management, and benefits realization to deliver tangible results for her clients.

Michelle's approach emphasizes practical solutions that enhance customer loyalty, drive sales, and foster long-term relationships with personalized strategies and integrated marketing tactics.

Through her work, Michelle aims to empower businesses to thrive by aligning their operations with customer preferences and industry best practices.

Her commitment to delivering impactful changes and ensuring sustainable business growth makes her a valuable asset to organizations seeking to enhance their customer experience.

With a track record of success and a passion for helping businesses achieve their goals, Michelle Spaul remains dedicated to guiding companies towards customer-centric excellence.