Michelle Sawa

Michelle Sawa is an experienced professional currently serving as the Director of Customer 360 Advocacy at Upwork.12 With a passion for people and nearly a decade of experience in translating human insights, Michelle has built a diverse career spanning various industries and roles.1

Career Journey

Michelle's career path has been multifaceted and dynamic:

1. Marketing: She began her professional journey in marketing.2
2. Teaching: She worked as a teacher in Houston and taught English in Rio de Janeiro.2
3. Freelance Writing: While in Rio, she built her freelance writing career.2
4. Consulting: She transitioned into consulting and created her own brand called "Humans at Heart".3
5. Startup Experience: Michelle worked with startups, notably spending four years at Liongard, where she contributed to building the company.34

Current Role and Expertise

At Upwork, Michelle Sawa holds the position of Director of Customer 360 Advocacy.12 Her role likely involves:

• Leveraging her extensive experience in customer experience (CX) strategies
• Applying her skills as a storyteller and Customer Experience Leader
• Utilizing her passion for people and human-centered approaches

Skills and Interests

Michelle demonstrates expertise in several areas:

• Customer Experience: She holds a CCXP (Certified Customer Experience Professional) certification.4
• Storytelling: She is described as an experienced storyteller.
• Human-Centered Design: Michelle has experience teaching human-centered design principles.6
• Event Management: She has shared strategies for connecting with audiences at events.5

Michelle Sawa's LinkedIn profile showcases her diverse background and her current focus on customer advocacy and experience at Upwork, reflecting her passion for understanding and serving people in various professional contexts.