Foothill College

De Anza College

On site Implementation Specialist Spoton

We do event planning, sponsorship outreach, Bubbles,   human statue, make up arts, character work, balloon twisting and so much more.

42ndartist Entertainment

Owner

Helping businesses through thick and thin.

You have a lot on your plate, but with SpotOn, you’re no longer on your own. Work with our team or use our browser-based web portal to set up front-of-house policies, monitor operations and staffing assignments, and access customer analytics—all with a local, dedicated representative and 24/7 personalized support. We are here for you, no matter what.

Premium in-person hardware installation
Face-to-face staff training from SpotOn specialists
Ongoing virtual training for staff and management
24/7 support from SpotOn employees included

Reserve, delivery, reporting, Online ordering, contactless ordering,  we have the solutions you are looking for. 
Let's chat and I will set up a demo that will fit your needs.

SpotOn Transact, Inc. (SpotOn)

Account Manager

Estelle Wydel and I  make  #Perfmatters happen.   Looking for opertunity before the event, to add little touch to make it easier where ever I can.

#Perfmatters Confrence

Confrence Organizer

This is my family's business. We are a small town coffee shop complete with espresso, fresh juices and smoothies, full breakfast and Lunch. I do everything in the shop: clean up, ordering, short order cook, staffing, system updates, marketing ect.  I moved to Wisconsin to help my father get back on track.   

My responsibilities here include:

•     Managing day to day operations of the shop, including employee scheduling and oversight, product procurement, community involvement, advertising, systems upgrades, and in-house events
•     Updating the POS system to Square
•     Analyzing the price list and creating a spreadsheet to make it easier to identify needed price increases in the menu based on updated costs
•     Increasing of staff levels and creating systems for easier staff management
•     Creating a stronger customer community by creating events and adding a chalk board wall calendar
•     Providing the driving force behind our catering, including finding and courting clients, generating menus based on wants, working within budgets, contacting vendors,  overseeing fulfillment, managing billing, delivery,  presentation, and clean up

Downtown Coffee Grounds

Cafe Manager/ Catering Events Manager

ChickTech is a volunteer organization and multi-generational community of women and girls helping each other to become technology creators. It is dedicated to retaining women in the technology workforce and increasing the number of women and girls pursuing technology-based careers.   Chick Tech does this by facilitating hands-on technology-centric events to empower, support, and increase the confidence of women and girls.  Through events, communities are built to empower participants to see themselves as leaders, and provide networking and mentoring opportunities in the rapidly growing high tech industry.  I was brought onto the team to help break into the San Francisco technology community.  While here, I:

•     Did outreach to companies and local communities to help build the volunteer based leadership team
•     Organized meetings and delegated responsibilities and roles of the team
•     Represented ChickTech at presentations

ChickTech

San Francisco Program Manager

This is a artist community that is located in a converted bakery in San Francisco.  It hosts events and  fundraiser.  It is made up of 17 individual unites that  use a shared kitchen, dance floor and living area.  I lived in the Urban Art farm for about 3 years. My time here ended when family obligations pulled me a way to take care of a love one who passed. 

During my time here, I:

•	Held a leadership position in this artist housing community 
•	Organized and lead house meetings for 17 residents
•	Set up community work days
•	Created a documented system of rules and guidelines for daily house activities and events
•	Took responsibility of minor house maintenance and cleaning

Urban Art Farm

House Coordinator

Citrus Lane was a baby box subscription company that specialized in child items based on the age and stage of a child.  This company was bought by Care.com.  I joined team when the company was having a 10% growth rate every month. They were planning to transition customer care out-of-house.  

At this job, I:
•	Learned customer care email and phone software and trained an exciting team on how to optimize its use, effectively developing a system that increased productivity by more than 25%
•	Became the resident expert on in-house phone and customer care software
•	Trained all new incoming customer care associates
•	Developed training manual to help transition customer care out-of-house
•	Created and presented trackable data to the team for daily, weekly, and yearly stats
•	Created audio recordings to help automate common customer care concerns

Citrus Lane

Customer Care Contractor

AdaCamp is a two-day "unconference"​ dedicated to increasing women’s participation in open source technology. "unconfrence" is a format that involved the people at the conference creating the dialogue  of the event, creating a platform for open communication of the group rather than a presenter. .  

While working this event, I: 
•	Headed venue research and preparation including fee negotiation, pre-event preparation, and map production
•	Coordinated with vendors, audio/visuals, and on site child-care
•	Coordinated catering, including meeting diverse dietary needs
•	Managed 50+ conference volunteers, including planning, setup, day of and tear down
•	Provided event marketing and attendent outreach

Ada Camp SF

Event Coordinator

This was a one night event to raise funds for the nonprofit Bike for a Cure (a charity to fund an AIDS cure). I brought together the artists, organized the event venue and cultivated donations from all over the San Francisco  area.  During this time, I: 

•	Organized volunteers and performers
•	Worked outreach in the community for prizes and donations
•	Handled marketing
•	Procured food and bar 
•	Catered for volunteers

Burlesque for a Cure

Event Producer, Director and House Manager

Performance art group located in San Francisco.  I participated in an interactive art experience where the audience was part of the stage. 

During my time here, I:

•	Created and preformed a role in a larger piece about sound
•	Assisted in the creation of a life sized sound tree for a performance at the annual Edwardian Ball

Trickster Events

Actor and Assistant

Exec was a temporary staffing based app for companies. Companies would place a request for a job. It would be instantly pushed these jobs to a smart phone. The people on shift would pick it up from their ap and go do it.  This job required being able to adapt quickly to situations and address the needs of the specific client within minutes of being assigned the task.   While here, my jobs included but were not limited to:
 
•	Personal assistant
•	Front desk receptionist
•	Event Staff
•	Building and rearranging furniture
•	Personal event guide for individuals
•	Parcel delivery and pick up
•	Research/Data mining
•	Document creation
•	Event set up and break down
•	Offer feed back on app development from the user's stand point

Iamexec.com

Exec

Amy Obenski is a amazing singer-songwriter. Her music has been featured on Grays Anatomy. She has toured the US and her music can be heard with Sarah McGlagin on the local Santa Cruz radio station.  During this time, I: 
•	Participated in a two-woman team for a four-month solo-artist tour in US and Western Europe
•	Coordinated with press and contacted venues in booking performances
•	Coordinated travel needs during tour (trip planning, meals, sales, setup & teardown of equipment, working directly with venues)
•	Recorded videos and took photos  for future use 

I did what needed to be done, from media contact to product sales, moral support and brain storming.  Amy is an wonderful artist, and I think of myself as big fan who had the opportunity to help.

Amy Obenski

Marketing/ Tour Assistant

Perfect Taste Catering is a boutique catering company working in the SF Bay area.  When I joined the team they had done all of their marketing through word-of-mouth. I helped them transition to a social-media-based marketing platform.  While here I: 

•     Developed and managed marketing strategies for websites like Facebook and AdWords campaigns
•     Managed contact accounts and assisted in preparing online newsletter
•     Assisted in preparation and upkeep of promotional event photography for website and Facebook
•     Performed catering duties including but not limited to setting up & securing equipment (tables, linens, dishes, glassware, etc), organizing furnishings and décor, and provided food service
•     Assisted with event creation from product procurement to layout and design
•     Managed events including planning, staffing, set up and break down

Perfect Taste Catering

Online Marketing Consultant/ Event Team Member/ Event Assistant Manager

Uptake was a travel aggregator start up. It brought together great travel information on your favorite destinations from all over the web. Eventually it was bought  by Groupon.   I was apart of the business development/marketing team.    

As part of my job, I:
•       Preformed out reach to travel web sites and developed non monetary exchanges 
•	Reviewed project processes for efficiency and provided recommendations for improvement
•	Advised interns and new hires in company practices and projects
•	Analyzed complex data for errors and clearly communicated this information to others
•	Preformed online research and reviewing of travel locations and popular local activities for publication
•	Performed consolidation and QA of content data for ‘Top Ten’ lists in content programs, corporate travel gems program, and process error reports
•	Created mockup designs of widgets for website Mock Up Prospective Client sites, as well as new products
•	Performed outreach to CVBs, local businesses, and schools for available content 
•       Was member of the Travel Gems product development team where we created a keyword based system that would automatically pick up content from other sites and place it on our site.

Uptake.com

Online Marketing

This is a small coffee shop. I helped them to work out some of their online presents. 

During the duration of my time on this job, I:

•	Formulated an online marketing plan including ad, article creation and placement, directory posting, SEO, and organic link creation
•	Compiled web design including photography, graphic design, site  creation, and data entry

Web development

Crane Hill Cookies was a online cookie company. 

During my time with this job, I:

•	Found, organized, and worked sales at festival booths, effectively increasing web traffic 40% and leading to new walk in traffic in the brick and mortar location. Overall sales increased 65% from the previous year
•	Managed online marketing including ad compilation, article creation and placement, directory posting, SEO, and organic link exchange.  All of this led to a increase of web traffic 95% and the acquisition of higher revenue demographic
•	Compiled web design including photography, graphic design, site maintenance, and data entry
•	Preformed logo and packaging design for all products

Cranehillcookies.com

Marketing and Web development

This was a founding member of a improv group. Improv or Improvisation, is just one form of live theatre where the plot, characters and dialogue of a scene, game or story are made up in an instant. Improvisers take a suggestion from the audience, or draw on some source of inspiration to get started. We preformed in San Jose California for about 3 years.

During my employment here, I:

•	Was a founding member of an Improv troupe. The troupe was  7 actors playing to audience of 75- 100.
•	Hosted the practices, helped organize advertisements, and was involved in artistic development of the group.  This work contributed to sold out shows, a strong fan base, and the eventual teaching of classes.
•	Organized classes that were taught, such as “Intro to Improv”

Jesters Of Yes

Organizer

In this time I traveled, went to school supporting myself  with work as a bartender, a server, Cocktailer and performance artist.

Life Enthusiast

Bartender, Server, Cocktailer, Student, Firedancer

When I first joined the working world I was in customer service. This was at a point where customer care departments started getting out sources to areas where they could get the jobs done for less.   I working for Global Village a Mac modem company and they out sourced their customer care department. Here I was a member of a 2 man team who fielded all the basic calls for tech support and got people connected to the correct department.  When I worked at Friend Finder it was a part time bases doing what ever needed to be done from photo verification, credit card processing to email and phone customer care. I had this job as well as my job at Onsale at the same time.  I was hired at Onsale just as they were being purchased by Egghead they offered us an intensive to stay while they transitioned their customer care over to a new location.  So at this job we trained on how to service the customers, then helped field customer calls as they asked questions about the transition and trained the new reps on the new products they where representing. Once the contract ended I took my savings and traveled in Europe for a while.  

As part of my employment, I:

•	Worked online and telephone customer support, call documentation, email response
•	Handled customer advocacy in escalated customer care issues
•	Was a part of the transition of several customer care departments to departments out of the area

Michelle Hackett