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Michelle Confer
Senior Director, Product Management, Card Servicing Strategy at Capital One
Michelle Confer is the Senior Director of Product Management at Capital One, specifically focusing on Card Servicing Strategy. She has been in this role since January 2024 and is based in the Greater Richmond Region of Virginia. Her work involves enhancing customer service experiences through the application of machine learning and AI technologies.1
Prior to her current position, Confer held several roles at Capital One, including Director of Product Management from April 2023 to January 2024, where she led teams to integrate machine learning for better customer insights and service experiences. She also served as a Senior Manager of Product Management, overseeing the development of a data insights platform for agent servicing within the Card business.1
Confer has a background in both science and business, emphasizing the importance of the human element in her work. She has also contributed to the startup ecosystem in Richmond by mentoring founders through initiatives like Startup Virginia and Lighthouse Labs.1
