Michel Tjoeng

Michel Tjoeng is a seasoned professional with extensive experience in digital commerce, customer experience, and luxury retail. He is currently the Co-Founder and SVP of Sales & Marketing at ChatLabs, a position he has held since December 2020.1

Prior to his role at ChatLabs, Tjoeng held several notable positions:

1. Global Head of Digital & Customer Experience at De Beers Jewellers (March 2019 - December 2020)1
2. Director Retail at everis (March 2018 - March 2019)1
3. Chief Marketing Officer and Client Services Director at Spindrift (2013 - 2018)1

Throughout his career, Tjoeng has demonstrated expertise in:

• E-commerce strategy and trading
• Digital customer service
• Omnichannel customer experience
• User experience and UI design
• Digital product management
• Analytics and customer insight
• Business development and consulting

Tjoeng is multilingual, with native or bilingual proficiency in English and Dutch, limited working proficiency in German, and elementary proficiency in French.1 He holds certifications in Google Analytics and as an Agile Product Owner.1

Recently, Tjoeng has been actively sharing insights about AI, luxury brands, and digital commerce on his LinkedIn profile.234 His professional background and current role position him as a thought leader in the intersection of AI, social commerce, and luxury retail.