William & Mary – Raymond A. Mason School of Business

Virginia Wesleyan University

Shenandoah University

Norfolk Collegiate School

IT Project Manager - Project & Crisis Mgmt. - DoD Navy - Int’l Assignments - Leadership - MBA - Improving Ops Perf.

I lead a group of 15 senior level customer facing technicians.  We provide remote assistance to our end user customers with mobile devices, computers, and other end node devices in the Apple family of devices.
As a front line manager I mentor these senior advisors by providing guidance, structure, and a positively motivated work environment.  I listen to and evaluate phone interactions, review and evaluate documentation, and provide weekly guidance for career advancement, call methodology, and advisor metrics.
I encourage a positive and inclusive workspace and promote a sense of team and family.

Kelly

Information Technology Supervisor

I am the theater's in house Technical Director and Senic Designer.  I interface with visiting designers and directors and provide them with the support, guidance, and resources they need to successfully build out a show in Generic Theater.
I also lead build, load-in, and strike teams providing, leadership, consistency, and knowledge to these efforts.
I am charged to create build standards, processes, and simplification to the theaters technical departments.
To date I have worked on the following productions:
•	White Guy on the Bus - Technical Director
•	The Bubbly Black Girl Sheds Her Chameleon Skin – Technical Director 
•	Stupid F#$%in Bird – Scenic Designer and Technical Director
•	Hand to God – Scenic Artist and Technical Director.

Generic Theater

Technical Director

Built a test plan for a first run test, evaluation, and inventory of the "Machinery Centralized Control System" on board the US Navy's Military Sealift Command's Safeguard-class salvage ship (T-ARS-52) ships.  This analysis identified Cyber-Security vulnerabilities and identified an approach to mitigate.

I provided incite, knowledge, and experience to the PAI team.  I was able to successfully complete the project on time, and with fewer people than originally proposed by the customer.

Professional Analysis, Inc.

IT Manager

•	Managed all aspects of IT and supervised the cybersecurity group for the East Coast. Responsible for 25 direct and indirect employees. Maintained a multimillion-dollar budget with multiple funding streams. 
•	Built and maintained a $3 million annual budget that suffered from outside influences and errors. Collaborated with other managers to devise a method to procure against the budget at less impact to maintain within 5% of projection. 
•	Grew the team from six employees to a geographically dispersed matrixed team of 25 network, server and cybersecurity technicians with top ability, experience and performance. 
•	Designed the fleet-wide server upgrade and modernization project with a $500,000 budget and delivered the project two months ahead of schedule despite adding two entire suite and domains. 
        -       The project saved six months of work and improved engineering time for future range-wide migrations.

URS Corporation, An AECOM Company

CTTR East Coast Networks & Site Manager

Ran IT for the East Coast segment of the contract. Managed 15 reports and a multimillion-dollar budget.

•	$50,000 savings earned for the client by modifying several projects from local-only to network-wide by identifying PC procurement from a non-approved source to avoid a massive re-buy.
•	Conceived project plans, delegated timeline control and improved communication with the customer to complete two critical accreditations on time with no downtime in flight missions.
•	Centralized the IT budget, billing hours and staff from local ranges into one new East Coast range to reduce duplication of effort and simplify the leadership chain. 
                 - The new site came with a specified budget not dependent on the impulses of a site manager, allowing for more control of IT equipment and costs. 
•	$45,000 saved in subcontractor expenses by leveraging IT staff in a $500,000 budget East Coast network operation and security center with $300,000 earmarked for Navy modifications. 
                  - Renegotiated the agreement adding $50,000 in construction, furniture and hardware. Delivered the facility on budget and three months ahead of the 18-month deadline.
•	$15,000 in savings reaped by consolidating laptop purchases for multiple groups working on the same project by improving processes to control costs, decrease re-work and help attain scaled savings.  
•	$10,000 saved through redundancy reduction by securing Cisco CCNA training for all users requiring access to routers and switches, which also satisfied part of the DOD 8570 training mandates.

Northrop Grumman

Senior IT Project Manager | Department Head | 2011 – 2013 
 - Steered a team of three to 18 technicians for two year-long projects valued at $3.5 million

•	$500,000 decline in costs achieved and one FTE cut by consolidating three independent government networks to avoid overlap in services, streamline service technicians into one department, realign the billet to the technician pool and enhance cross-functional communication. 
•	$80,000 in hardware costs saved by consolidating racks and servers, removing hardware and mitigating cooling costs. 
•	$5,000 annual facilities cost savings accomplished by redesigning the server room, removing three racks, 18 servers and four large switches, which led to administrative overhead reductions and removal of hardware requiring lifecycle upgrades in the subsequent three years.

Manager of MSFSC patch Teams | Department Head | 2009 – 2011 
 - Designed, structured and staffed the IA Tiger Teams for the MSFSC Afloat IT support contract. Oversaw the 12-person department that interfaced with the PMO. 

•	$7,500 in cost savings attained by devising repeatable processes to decrease labor hours and prevent mistakes.
•	Staffed the team within four months, which enabled faster system updates to reduce the IA footprint of the fleet.

SRA International

Senior IT Project Manager | Department Head

Performed quality assurance checks on installation and review processes. Tapped to run short-term, high visibility and technically difficult projects. Managed teams of up to eight people. 
•	$10,000 in travel and per diem expenses saved for the client by leading a team of eight technicians to install CENTRIXS on several ships in six locations within 60 days.
•	Selected to perform a one-off design and install onboard the SS Cape Gibson. Designed, installed and integrated a new satellite communications suite and system without extensive modification to the ships or any loss of capability.
•	Attended the Armed Forces Communications and Electronics Association Pacific (AFCEA PAC) conference at the request of a customer needing assistance dealing with the Navy. Identified weaknesses in a SPAWAR recommendation that threatened to reduce the size of the contract $750,000.

Webster Data Communication, Inc.

Technical QA & Subject Matter Expert

In 2006 CACI acquired ISS.

Team Leader & CENTRIXS SME – Chesapeake, VA
Managed short-term, highly visible projects & installation teams of eight. Headed an early cyber security tiger team. Dispatched to the Persian Gulf to back fill a position.
•	$180,000+ saved for the client by installing the DOD CENTRIXS system on multiple ships.
•	$43,000+ in cost savings reached by assessing a newly developed installation procedure handed to the operations team from another contractor, eliminating 80 pages from the 250-page procedure & identifying efficiencies to curtail the installation process one full day.

Senior Technician | Manama, Bahrain | 2003 – 2005

Responsible for the IT needs of MSC ships entering the fifth fleet. Installed fiber optic networks, installed servers, switches, workstations & related computer hardware on US Navy Military Sealift Comm& ships. Repaired & tested equipment, installed & integrated all the software on ships. Facilitated onsite training on board ships. 
•	$175,000 in annual savings realized by resolving problems quickly & efficiency.
•	Earned the Naval Letter of Accommodation & the gold st&ard in customer service for the fifth fleet to sustain a $200,000+ annual contract by impressing the local Navy detachment. 

Network Technician | 2001 - 2003	– Chesapeake, VA

Installed fiber optic networks, servers, switches, workstations & computer hardware on US Navy Military Sealift Comm& ships. Repaired & tested equipment. Installed & integrated required software & provided training to mariners & sailors on board ships. Fabricated, assembled, loaded & prepped racks for deployment to ships. Managed a small installation team in remote locations to upgrade hardware & network infrastructure on board ships.
•	$6,000+ in travel costs saved by performing emergency restoration of an email system.
•	Learned MSC’s one-off systems & nuances of the higher-level technology used to manage more ships & saving the customer travel & labor costs

Michael Zimmerman