Michael Vega

Michael Vega is a seasoned senior executive with over 20 years of experience in leading call center operations, strategic consulting, production management, and customer service excellence.

His expertise includes strategic planning, change management, sales strategies, training, client relationship management, project management, budgeting, and P&L management.

With a background in Business Administration and Criminal Law from the University of Illinois Chicago, Michael has held various leadership roles in organizations like Exela Technologies, Alight Solutions, Aon, and Donlen Corporation, showcasing his versatility and adaptability in different industries.

He has a proven track record of building and managing high-performing teams, implementing effective sales and marketing programs for both B2B and B2C markets, and driving continuous improvement in business processes to enhance customer service and profitability.

Michael's collaborative leadership style and focus on consensus building have enabled him to successfully drive change management initiatives and achieve operational excellence in diverse environments, including start-ups and established organizations.