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Kelli Durkin
Customer Experience Executive - E-Commerce - Operations - Growth - High Touch CX - Team Development
Kelli Durkin is a seasoned senior business operations executive known for her expertise in customer experience, especially in call center operations, performance enhancement, budgeting, forecasting, recruiting, staffing, process improvement, change management, training, development, compensation strategy, and workforce planning. With a knack for building top-tier customer service teams through relationship management and strategic planning, Kelli has a strong operational foundation and a solid track record in call center leadership and operational excellence.