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Michael Twiford
Senior Product Manager at SEVENROOMS
Professional Background
Michael Twiford is a highly skilled Senior Product Manager at SEVENROOMS, where he utilizes his extensive background in hospitality and product management to drive innovation and optimize customer experiences. With several years of experience in the product management space, Michael has a proven track record of success in a variety of roles at Avero, where he transitioned from an Account Manager to a Senior Product Manager. His journey showcases not only his ability to manage and develop products but also his exceptional customer relationship management skills that have been pivotal in various roles throughout his career.
Prior to his tenure at SEVENROOMS, Michael held multiple positions at Avero, including Product Manager and Account Executive, where he honed his skills in product development and market strategy. He began his professional journey in the hospitality sector, gaining valuable experience through various internships and entry-level roles with prestigious establishments such as Four Seasons Hotels and Resorts and Hotel Palomar, a Kimpton Hotel. His well-rounded experience in both product management and hospitality services uniquely positions him to understand the intricacies of customer needs and expectations in the hospitality industry.
Michael’s career reflects a deep commitment to excellence and innovation, and he is passionate about developing solutions that enhance guest experiences, streamline operations, and drive growth for hospitality businesses.
Education and Achievements
Michael is a proud alumnus of Cornell University, one of the world's leading institutions in hospitality management, where he earned his Bachelor of Science in Hospitality Administration. This prestigious education provided him with a solid foundation in the principles of hospitality, operations management, and customer service, all of which play crucial roles in his career trajectory.
His educational background was further complemented by his work as a Teaching Assistant at Cornell University, where he had the opportunity to share his knowledge and skills with fellow students, thereby reinforcing his commitment to the field of hospitality and product management.
Throughout his career, Michael has accumulated a wealth of experience, transitioning through various roles that have contributed to his understanding of both the technical and operational aspects of product development. His time as a Client Operations Associate and Account Manager at Avero helped him develop strong analytical and problem-solving skills that are essential in product development and strategic planning. He is known for his ability to lead teams effectively and drive collaborative efforts to achieve common goals.
Community Involvement and Professional Development
In addition to his professional roles, Michael has remained actively engaged within the hospitality community. He is dedicated to not only advancing his own career but also supporting the next generation of professionals in the industry. This involves mentoring young talent and contributing to discussions about best practices in hospitality and product management.
Michael’s professionalism and adaptability in the rapidly changing landscape of hospitality technology make him a sought-after expert in the field. His ability to foresee trends and translate them into actionable strategies has earned him respect among colleagues and clients alike, making him a key player in any project he undertakes.
With both hands-on experience in front-line hospitality roles and expertise in strategic product management, Michael Twiford stands out as a leader who is equipped to navigate the complexities of the hospitality industry.
Achievements
- Successfully transitioned through various pivotal roles at Avero, leading to a Senior Product Manager position.
- Developed and launched innovative products that have significantly improved client satisfaction and operational efficiency within the hospitality sector.
- Played a key role in enhancing guest experiences at reputable hospitality brands through effective management and product strategy implementation.
- Contributed to the development of training and support systems that aid in staff education and customer service excellence in hotel operations.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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