Michael Kansky

Michael Kansky is a customer service and CX advocate who is dedicated to enhancing customer experiences and combatting subpar customer service.

He is the founder of LiveHelpNow, a customer service SaaS company focused on empowering CSRs to provide excellent service, reduce wait times, and analyze call center performance in real-time.

Recognizing the need for improved customer support, he also established HelpSquad, a US-based call center outsourcing service offering 5-star support to businesses round the clock.

In 2019, he co-founded Big Mouth Survey, a platform enabling brick-and-mortar businesses to monitor customer satisfaction and benchmark against similar establishments in their vicinity.

With a background in Computer Science from the National Technical University of Ukraine 'Kyiv Polytechnic Institute', Michael Kansky has honed his expertise in the industry.

His professional experience includes roles such as Founder & CTO at LiveHelpNow, where he continues to drive innovations in customer service technology.

Prior to his current ventures, he served as Co-Founder and CMO at Big Mouth Survey, and Founder & CEO at HelpSquad, demonstrating his versatility and leadership in the field.

Through his various consulting and engineering positions, Michael Kansky has amassed a wealth of experience in the IT and customer service realms, making him a respected figure in the industry.

Michael Kansky is committed to educating companies on the significance of exceptional customer service and fostering genuine relationships with customers to enhance their overall experience.