Michael Joyce

Michael Joyce is an accomplished IT professional with extensive experience in service delivery management.

He currently holds the position of IT Service Delivery Manager at Sainsbury's Bank, where he oversees the efficient delivery of IT services.

Michael obtained his Master of Business Administration (MBA) from Edinburgh Business School, demonstrating his commitment to continuous learning and professional development.

His educational background also includes a PG Diploma in Software Technology from Napier University and a Bachelor of Engineering (B.Eng.) in Electrical and Electronics Engineering from Heriot-Watt University.

Prior to his current role, Michael served as the IT Service Manager at The Hepburn Consultancy, showcasing his leadership skills and ability to drive IT service excellence.

He also held the position of IT Service Delivery Manager at Computacenter, where he managed the delivery of IT services to meet organizational objectives.

With a rich professional history, Michael Joyce has also worked as the IT Front Office Manager at Scottish Widows, further honing his expertise in IT management and customer service.

Michael's diverse experience across various organizations has equipped him with a deep understanding of IT service delivery and operational management.

His background in both technical and business disciplines positions him as a versatile professional capable of aligning IT strategies with overall business goals.

Michael Joyce's contributions in service delivery management have played a crucial role in optimizing IT operations and enhancing customer satisfaction.

His strong leadership and strategic acumen make him a valuable asset in driving organizational success through IT service excellence.