Michael Gravel

Michael Gravel is a dedicated Customer Experience Professional and Global Sales Lead with over 20 years of experience in consulting and advanced applications sales/development.

He specializes in developing innovative Sales Methodologies, Customer Experience Transformation, Sales Team Leadership, Acquisition Integration, Collaboration, Contact Center as a Service, Strategic Planning, Competitive Strategies, New GTM Business Narratives, and Product Development/Management.

Michael has held various key roles at top organizations including Cisco, Avaya, Exigen Group, Accenture, Motorola, and IBM Corporation, where he honed his skills in global collaboration, calling and contact center strategies, sales operations, customer experience management, and business consulting solutions.

With certifications in CCXP and NPS2, he is highly proficient in guiding enterprises through digital transformations, technology adoption, and innovation to achieve heightened success.

His true passion lies in assisting clients in evolving and prospering in today's dynamic business landscape by implementing cutting-edge solutions and strategic approaches.

Michael excels in driving businesses forward by creating new business strategies that align with current market trends and by fostering a culture of innovation and adaptability.

He is recognized for his talent in leading highly effective sales teams, crafting compelling business narratives, and delivering exceptional customer-centric solutions tailored to meet diverse business needs.

Michael Gravel's extensive expertise, leadership skills, and commitment to excellence make him a sought-after professional in the field of Customer Experience, Sales, and Digital Business Transformation.