Michael Goetz

Technical leader with over 15 years of experience in application and infrastructure

Michael Goetz is a seasoned technology executive currently serving as the VP of Customer Outcomes at GitHub.1 In this role, which he has held since December 2020, he oversees several key areas including Customer Success Management, Customer Success Architecture, FastTrack, Customer Experience, and Community Engagement.1

Career Highlights

GitHub: As VP of Customer Outcomes, Michael has been instrumental in:

Creating and leading the Customer Outcomes functions
Helping grow revenue by more than 30%
Supporting enterprise, team, and open source users to achieve their desired outcomes1

Previous Experience: Before joining GitHub, Michael held several notable positions:

Amazon Web Services (AWS): Sr. Manager, SA Customer Engagements (Jan 2019 - Nov 2020)
Chef Software:
- Head of Partner Integrations (Oct 2018 - Dec 2018)
- Sr. Director of Customer Outcomes (Jan 2017 - Sep 2018)
- Director of Success Engineering (Apr 2016 - Dec 2016)
- Solutions Engineering Manager (Nov 2014 - Apr 2016)1

Expertise and Contributions

Michael has demonstrated expertise in:

Building and managing customer success teams
Implementing customer success strategies and tools
Providing executive coaching for DevOps and cloud strategies
Managing large teams of highly skilled engineers
Developing go-to-market strategies for services offerings
Public speaking and community engagement1

Additionally, Michael has been involved in organizing the annual DevOpsDays Seattle conference, contributing to the growth of the DevOps community in Seattle.1

Experience

VP, Customer Outcomes at GitHub (Dec 2020 - Present)

Sr. Manager, SA Customer Engagements at Amazon Web Services (Jan 2019 - Nov 2020), Co Organizer at DevOpsDays Seattle (Oct 2015 - Feb 2020), Head of Partner Integrations at Chef Software (Oct 2018 - Dec 2018), Sr. Director of Customer Outcomes at Chef Software (Jan 2017 - Sep 2018), Director of Success Engineering at Chef Software (Apr 2016 - Dec 2016), Solutions Engineering Manager at Chef Software (Nov 2014 - Apr 2016), Sr. Consulting Engineer at Chef Software (Jun 2013 - Nov 2014), Infrastructure Technical Architect at Accenture (Dec 2010 - May 2013), Technical Project Manager at Internet Broadcasting (Jan 2010 - Dec 2010), Producer at Internet Broadcasting (May 2007 - Jan 2010), Electronics Warfare Sergeant at US Army (Jul 1997 - Jul 2004)