Michael Gilliland

Michael Gilliland is an accomplished professional with a degree in Mass Communications from the University of Utah. With his passion for communication, Michael is a natural fit as an Enterprise Customer Success Manager at UserTesting. In this position, he provides insights that help clients optimize their digital experiences, ultimately leading to customer satisfaction and business growth. Michael's expertise lies in customer success, account management, and communications. He is adept at establishing and maintaining positive relationships with clients, and he has an innate ability to communicate complex concepts in simple terms.

As a Mass Communications graduate, Michael has a strong foundation in communication theories and strategies that he utilizes in his customer success role. He is a proactive listener, which allows him to understand the needs and challenges of his clients. He then collaborates with them to develop an achievable plan that aligns with their business objectives.

Michael's professional experience has given him a unique perspective on various industries, including technology, e-commerce, and retail. He has a strong interest in digital experiences and the role they play in shaping customer behaviors. His skills in identifying customer pain points and developing solutions have helped UserTesting's clients achieve their business goals.