Melissa Gray is a performance-focused professional with a solid track record in developing, managing and growing consulting, customer success and cloud service delivery teams. With experience in SMB to enterprise markets, she has been effective in leading operations and customer success functions while driving transformation from on-prem to SaaS delivery model. Melissa has full P&L management experience and is skilled in identifying and executing change opportunities spanning culture, people, process, and technology.

Melissa has held prominent leadership positions, including VP, Transformation - Cloud Ops Engineering, Security & Customer Success at Infor and VP, Customer Success at Infor. She also served as VP, Cloud Services and AMS at Infor and VP - Professional Services at XRS Corporation. Melissa spent considerable time at Lawson Software, where she served as VP Consulting Services - Global HCM, VP - HCM Services, VP Sales and Product Management Operations, and VP - Professional Services. Before that, she was Director - Client Services Support at ADP and Project Manager at Software Plus.