Melissa Archambault

Melissa Archambault

Melissa Archambault is the Executive Director of Customer Experience Advocacy & Strategy at CVS Health.12345678 She has over 28 years of experience as a customer experience advocate, with a passion for establishing voice of the customer programs to attain critical insights and translating data into initiatives to improve the customer experience while driving operational efficiencies.2

Some key points about Melissa Archambault:

• She leads a team that supports both the Customer Experience and the internal advocacy programs at CVS Health to ensure all colleagues are listening, acting on and delivering the best consumer experiences on a daily basis.2
• Prior to joining CVS Health in December 2021, she held various customer experience leadership roles at Medallia and CA Technologies.1
• Her LinkedIn username is melissaarchambault.14
• She is based in the New York City Metropolitan Area.1578

Melissa is a strategic thinker who keeps the customer at the forefront of her recommendations and decisions.1 She has extensive experience with both B2B and B2C customer experience strategies to increase brand adherence, account health management, sales support, and service delivery.1