Crowder College

Client Services Manager

Skills: Project Management · Business Strategy · Team Management

International Institute for Learning

Educational Consultant

IIL Printing is a division of International Institute for Learning (IIL), a global leader in corporate training and consulting. For more than two decades, IIL has been partnering with many of the world’s largest corporations as a full-service learning solution provider. IIL Printing extends the IIL promise of value, sustainability and exceptional customer service, providing clients with a wide range of high-quality printed materials to support their evolving needs. This includes experience in printing, packaging, and shipping more than half a million training manuals and support materials all over the world.

Leave the binders behind and help the environment by choosing a Perfect Bound (paperback book style), Wire-O or Saddle-Stitched format for all of your learning projects. Choose one-color, two-color, or full-color printing.

IIL Printing

Sales Enthusiast

Serving as an integral member of the team, I created transparency while managing 30-75 print projects on a daily basis. I coordinated the global calendar of courses to ensure materials were shipped and delivered in a timely manner. I also tracked and analyzed key metrics to identify areas of critical opportunity and potential cost savings.
Highlights of my experience in this role include:
• Eliminated inconsistencies in the internal structures through development and implementation of streamlined processes; ensured customer requirements were met via continuous improvements.
• Achieved on-time delivery for all assigned projects through effective management of supply chain performance metrics; conduct accurate analysis to plan, initiate, and implement all material or service actions.
• Optimized internal processes across multiple departments, focusing on commercial contract support, centralized inventory processing, contract administration, and supplier management resources.
• Initiated and enhanced stakeholder engagement focusing on organization development, standardization, and change management; improved the productivity and efficiency of company operations.

Senior Client Services Manager

Developing and maintaining strong business relationships with clients.
Collaborating with peers and Vice President of Sales to prepare and present competitive sales 
Present and sell company products and services to current and potential clients 
Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made 
Follow up on new leads and referrals resulting from field activity 
Identify sales prospects and contact these and other accounts as assigned 
Manage territories through quality checks and follow-up 
Identify and resolve client concerns

Melina Africa