Melanie Larsen

Melanie Larsen is a driven customer experience professional with over 5 years of experience in remote SaaS customer support and success. She is a graduate of Colby College and the Università degli Studi di Padova. Melanie has held roles such as a Senior Customer Communications Specialist at Whimsical, a Customer Success Manager and Customer Support at Clubhouse Software, and a Finance & People Operations, Customer Billing Specialist at Help Scout. She has also held coordination and outreach roles in academia and non-profits, working at the Harvard School of Public Health and Gay & Lesbian Advocates & Defenders. Melanie is passionate about building excellent customer experiences and facilitating communication between customer-facing teams and product/engineering teams. Her expertise lies in translating customer feedback into actionable improvements for products and services.