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Maurice Lopes
Manager, Global Customer Success - Contact Center Business Unit
Maurice Lopes is a visionary professional with over 20 years of experience in inbound/outbound contact center management for Fortune 500 companies.
He is the founder of Be Bold LLC, a company that helps organizations in the United States, Philippines, and Malaysia optimize their business processes through assessments and recommendations.
Mr. Lopes played a key role in launching IAC Applications' first contact center in the Philippines, resulting in significant increases in headcount, customer retention, and employee retention.
His core competencies include process automation, vendor management, strategic planning, offshore outsourcing, team leadership, and process improvement.
He holds certifications in Six Sigma Green Belt and has a Bachelor's degree in Technical Management.
Throughout his career, Maurice has held leadership positions at top companies like Cisco, IAC, Time Inc., and ADP, where he demonstrated exceptional results in customer service metrics and operational efficiency.
