James Hwang

James Hwang is an Operations and CX executive with a proven track record of over 20 years in leading, transforming, and scaling high-growth B2C and B2B2C Tech Startups. He excels in building and integrating high-performing global teams to drive exceptional customer experience, retention, growth, and financial outcomes.

With a strong foundation in strategic planning, financial management, and key organizational leadership, James is proficient in a wide range of areas including Customer Intelligence and Analytics, Process & Defect Management, CRM, Process Automation, Consumer Product, Program Management, Customer Success, and more.

His professional journey includes roles like Vice President, CX at HelloFresh, Vice President, CX at goPuff, Vice President, Global Operations & CX at Slice, Founder at Kodiiac, Vice President, Global Operations & Customer Success at Thumbtack, Vice President, Operations & Customer Support at Grubhub, Director, Customer Operations and Sales at PODS, Vice President, Operations at Scicom MSC Berhad, Manager & SSBB, Operations at The Home Depot, and Manager & SSBB, Operations at Chase.

James Hwang holds a degree in Bachelors of Science in Economics from the University of Central Florida. He has also served as an Advisor at UC Irvine and as a Member Board of Trustees at Silicon Slopes Commons (formerly UTC).