James Hwang

James Hwang is currently the Vice President of Customer Experience (CX) at HelloFresh, a position he has held since October 2022. Based in Irvine, California, he brings over 20 years of experience in operations and customer experience across various industries.

Professional Background

• HelloFresh: As VP of CX, Hwang is responsible for enhancing customer satisfaction and operational efficiency within the company.
• goPuff: Prior to HelloFresh, he served as VP of CX from July 2020 to September 2022.
• Kodiiac: He was the founder of this company from September 2015 to August 2021.
• Slice: Hwang held the role of VP for Global Operations and CX from September 2017 to June 2020.
• Thumbtack: He was VP of Global Operations and Customer Success between April 2014 and April 2017.
• Grubhub: Hwang served as VP of Operations and Customer Support from February 2012 to April 2014.

Education

James Hwang earned his Bachelor of Science degree from the University of Central Florida.

Additional Roles

In addition to his role at HelloFresh, he has been an advisor at UC Irvine since June 2020, contributing his expertise in customer experience and operations.

Hwang's extensive background in leading customer-centric operations makes him a significant asset in his current role at HelloFresh, where he focuses on improving the overall customer journey.