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Maureen Shea
CXO at Imperfect Foods
Maureen Shea is the Chief Experience Officer at Imperfect Foods, a role she has held since January 2020.1 With a diverse background in customer experience and service operations, Shea brings over 25 years of experience to her current position.
Career Highlights
At Imperfect Foods: Shea joined Imperfect Foods in January 2018 as VP of Customer Experience and was later promoted to Chief Experience Officer.1 In this role, she:
- Achieved best-in-class customer satisfaction (CSAT) and first call resolution (FCR) goals
- Reduced Customer Care department costs by 50%
- Developed a Customer Insights team responsible for providing insights on total addressable market (TAM), retention, Net Promoter Score (NPS), brand loyalty, and customer pain points
- Implemented a closed-loop feedback process
Previous Experience: Before joining Imperfect Foods, Shea held several notable positions:
Achievements and Responsibilities
At Imperfect Foods, Shea has been instrumental in:
- Scaling and managing a growing customer care team
- Establishing training, quality assurance, and voice of customer programs
- Advocating for customers in all business decisions
- Leading cross-functional teams to address customer pain points
- Securing a new location in Arizona to scale the business economically
B Corp Certification
Under Shea's leadership, Imperfect Foods achieved B Corp certification, demonstrating the company's commitment to social and environmental performance, transparency, and accountability.2 This certification aligns with the company's mission to eliminate food waste and change the food system.
Maureen Shea's LinkedIn profile can be found at linkedin.com/in/maureen-shea-046a6a3, reflecting her extensive experience and current role at Imperfect Foods.1
