Matthew Partridge

Matthew Partridge is a dynamic and accomplished professional with significant experience in operations management, customer service, and team leadership. He began his career at Jagex, where he held various positions, including Player Support Team, Community Investigations, and Brand Protection Operations Manager. He excelled at his roles by providing top-notch service to players and working closely with other teams to ensure compliance with company policies.

His success resulted in a promotion to Customer Services Manager, overseeing the support team for all games at Jagex. Most notably, Matthew served as Support Director at PlayFusion, a British video game company. He successfully scaled customer support processes while empowering the team to resolve customer issues proactively.

Matthew's most recent role was Site Lead for Alexa Data Services at Amazon, where he managed operations and led a team of 200+ employees. He established objectives, created processes, and provided comprehensive reporting to relevant stakeholders. Using his exceptional communication skills, he effectively collaborated with multiple stakeholders, including technical staff, project managers, and other senior managers.

Matthew is an innovative thinker who thrives in fast-paced environments. He's passionate about making a significant impact while ensuring the satisfaction of customers and team members.