Matthew DiGirolamo

Matthew DiGirolamo is a UX professional with extensive experience in research, design, and leadership. He currently serves as the Manager of UX Research at TextNow, a position he has held since August 2022.1

Career Progression

Matthew's career at TextNow began in December 2020 when he joined as a Senior User Experience Researcher.1 In this role, he was tasked with establishing the UX research function within the organization, developing research processes, frameworks for methodologies, and educational materials.1

Prior to TextNow, Matthew held senior UX research positions at other notable companies:

• Senior User Experience Researcher at Chewy (September 2018 - March 2019)
• Senior User Experience Researcher at HubSpot (January 2016 - September 2018)
• Senior User Experience Research Specialist at Vistaprint (February 2012 - January 2016)1

Expertise and Approach

Matthew describes himself as a "fierce user advocate" who utilizes data and research to create usable, desirable, and useful experiences.1 He is experienced in various qualitative and quantitative methods to address business questions and is focused on best practices, industry trends, and cognitive behavior.1

Education

Matthew studied Engineering Psychology (Human Factors) and Biomedical Engineering at Tufts University. He further enhanced his expertise with a Master's degree in UX Design from Kent State.1

Current Role and Responsibilities

As the Manager of UX Research at TextNow, Matthew leads a small research team dedicated to democratizing phone service.2 He is actively involved in growing the research practice at TextNow and has been instrumental in building out the UX Research process within the organization.13

Matthew is known for his passion, impact-driven approach, and empathy in his work. He promotes design decisions based on real user goals and is experienced in educating and evangelizing UX research across various stakeholder groups.1