Iowa State University

St. Olaf College

Principal, Old Salt Insights Consulting

• Leadership team member collaborating to define value proposition and strategic growth priorities
• Consultant responsible for early-stage business development and new client relationship management

Old Salt Insights Consulting

Principal

•	Directly manage team of 8 financial service CX professionals
•	Primary responsibilities: Enterprise Relationship Program (NPS) and J.D. Power relationship coordination (19 studies)

Wells Fargo

SVP, Head of Customer Experience Insights

•	Senior account executive for portfolio of top tier accounts (ExxonMobil, Disney, Nike)
•	$25M book of business, exceeded target performance and delivered double-digit growth each year
•	Lead cross-functional teams from 15 Ipsos business units to drive sustained client success and growth
•	Founding mentor program member, coached 10 individuals over first 2 years of mentorship program

Ipsos in North America

EVP, Senior Client Officer

•	Directly manage team of 45 people across multiple locations
•	P&L responsibility for $35M CX professional services business; main sectors include B2B, financial services, hospitality, technology, manufacturing
•	Expand customer experience technology platform partner relationships (Medallia, Qualtrics)

SVP, Customer Experience, East Coast

•	Responsible for customer experience technology platform partnerships globally, focused primarily on Medallia and Qualtrics relationships
•	Pioneer launch of new transaction research system globally

Kantar

EVP, Global Customer Experience

•	Individual contributor as part of global CX leadership team, collaborated with regional CX leads worldwide
•	Interim regional leader for Kantar CX practice in Asia Pacific region (17 markets) for one year (remote)

SVP, Global Customer Experience

•	Leader of $20M NA CX practice, main sectors include financial services, healthcare, technology, manufacturing
•	Coach relationship managers and front-line sales teams to achieve higher performance

Nielsen

VP, Customer Experience

•	Directly manage team of 32 with P&L responsibility for $15M business 
•	Introduced transformative strategic program design for salesforce effectiveness in pharma category

VP, Healthcare

•	Directly manage team of 4 CX account managers and analysts
•	Focus on business development for acquisition of new CX clients

SVP, Customer Experience

•	Directly manage team of 65 with P&L responsibility for $35M business
•	Business unit reorganization, improved full year profitability from -15% to +8% with stable topline in one year

Harris Interactive Inc.

EVP, Healthcare

•	Individual contributor, primary US customer experience account manager for financial services, technology and healthcare

•	Founding member of the leadership team that launched the North America Customer Experience practice
•	Hire, train and develop team of 14 account managers and analysts
•	Business performance improved from $15M to $25M in less than 2 years

SVP, Customer Experience and Stakeholder Management Team Lead

Skills: Consumer Research · Research Projects · Business Development

VP, Business Development

Skills: Consumer Research · Presentation Skills · Research Projects · Project Management

Matt Knoeck