Duke University - The Fuqua School of Business

University of Rochester

General Manager & VP of Operations at Got It (Hiring!)

YouWeb is a boutique, high-touch startup incubator and early stage investment firm based in Silicon Valley.  As General manager I act as venture partner and executive in residence responsible for investment due diligence and incubation portfolio management.

Currently leading early stage initiatives across portfolio companies in generative AI, climate tech, and education.

YouWeb Incubator

Venture Partner & General Manager

Got It is an on-demand platform for expert knowledge spanning multiple verticals, delivered through real time chat and audio / video based sessions. As a founding executive I designed and created the expert supply marketplace and led a 20+ people team to run end-to-end operations for multiple functional groups with direct P&L ownership of the business. 

In my dual role as overall business General Manager I'm responsible for all aspects of multiple business lines including full P&L, partner management, product roadmap planning, service delivery metrics, B2B & B2C sales channel revenue targets, and strategic sprint planning.

Got It

General Manager

At Got It we're focused on enabling anyone to get instant, interactive expert help on their knowledge related problem, anytime.  Initially a mobile solution for STEM coursework help, we’ve built the world’s first truly on-demand platform for knowledge that offers guarantees in quality and speed.
   
As VP of Operations and founding executive team member, I've built the entirety of Got It’s supply side market operations and have hired and scaled teams focused on content production ops, Expert supply management, and customer support teams.

Vice President Operations

Driver supply operations manager during Lyft’s hyper growth period and expansion from 18 to 65+ markets. Key leader in numerous supply-side initiatives that led to a 10X increase new driver growth during my tenure. 

•	Built the operational strategy and led execution for Lyft’s driver Recruiter program, widely regarded as the most successful and crucial component of Lyft’s driver growth initiatives
•	Led an awesome team of 15+ Operations Leads and Associates focused on emerging market launches, new driver onboarding, and overall supply side growth
•	Served as program manager for the driver Mentor program, several new market launches, and a variety of pilot programs

Lyft

Driver Growth Operations Manager

Senior Content Sourcing Operations Supervisor
May 2010 - July 2011 | Gurgaon India

•	Managed Data Workshop Operations, a 65-person team based in India performing primarily data entry work to support Google Maps, YouTube, and Google Earth. Implemented an organization-wide headcount and budget forecasting model that simplified monthly accruals and reduced time required to generate forecasts by 30%
•	Defined a new set of hiring standards and employee on-boarding process that reduced hire to start time by 50%. Collaborated closely with multiple customer-facing organizations within Google to establish email and customer support best practices and developed a team wide email training and audit process 

Senior Book Search Operations Supervisor
January 2007 - July 2011 | Mountain View CA

•	Lead a team of three operations supervisors, and responsible for a workforce of over 90 temporary employees scanning physical books to create digital copies used to populate Google Book Search
•	Managed three major vendors that supplied scanning hardware, contractor employees, and warehousing 
•	Was granted three separate VP level recognition awards for operational cost-cutting and production quality improvements. Sole individual in my department of 52 full time employees to receive three such awards

Google

Senior Operations Supervisor

•	Conducted a product line performance assessment based on trial data; distributed results to product and technology managers and created a marketing report that is now used as a sales tool
•	Provided direct technical support for filtration and drug purification technology products to bioprocess customers throughout North America and Europe via email, phone, and in-person visits

Matt Gabler